TERMS OF SERVICES

Last Update: 24th December 2020

OVER VIEW  

Throughout the site the terms “we”, “us” and “our” refer to 3 D Print Hub Asia Pte. Ltd. the term “you”, “your” and “customer” refer to you. If you do not agree to all the terms of service, then you may not access the website or use /purchase any product or services.
You can review the most current version of the terms at any time on this page. We reserve the right to update, change or replace any part of these terms by posting updates or changes to our website.  It is your responsibility to check this page periodically for changes.
You must be above 18 years old.
You may not use any of the product for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction. A breach or violation of any of the terms will result in an immediate termination of your account and / or access the web.
We reserve the right to refuse any order you place with us.      

GENERAL TERMS OF SALE

An Order submitted by you constitutes a binding commitment by you to purchase the articles therein, to which these general terms of sale apply.
All prices stated by us are exclusive of Goods and Services Tax (GST) or any other taxes, assessments or duties you are responsible for all taxes associated with the Order.
You must pay all invoices within seven (7) days from date of invoice .All amount due to be paid by You to us shall be paid in full and without any deduction. All amounts due shall be paid by Online Payment via our payment provider or Paypal . We are not responsible for any delay in carrying out your order caused by your delay in making payments.
We will pre-pay and add delivery costs to the invoice as a convenience and courtesy.

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RETURN POLICY

If the goods you ordered were delivered to you damaged, defective, either not the one you ordered or does not conform to the sales contract; you should send a request for a return via email within seven days of delivery. We will notify you to return the goods only after checking the packaging process. The goods must be unused and the same condition that you received and also be in the original packaging.
We will only accept the return of items if they are returned in the same original packaging and all items are properly secured or we have the right to reject the return.
All returns must be authorized by us prior to return. If the customer has returned the package without prior authorization, sends to the wrong address, returns an incorrect item or submits an empty package 3 D Print Hub Asia Pte. Ltd.  reserves the right to refuse.

 

                                                                   

WARRANTY

 Unless otherwise noted on the product page, the default product warranty period is one year starting from the date of purchase during which you are a eligible for a free repair. Only warranty items can be returned under warranty. Customers must pay the courier charges for returning the item to 3 D Print Hub Asia Pte. Ltd.  while we will cover the charges to send the repaired item back to the customer.
If your item has an issue please contact us and describe the problem with your item as what happened?   When? How? Also please mention your order number and the item code indicated on the outer packaging.   Tell us what steps you have already taken to resolve the issue.
 If necessary we will ask to send a photo or video showing the defect(s). That should be taken under good lighting and focused from close to medium distance. We will take necessary actions to do the needful.
The customer voids the warranty If 
 - Flash the firmware of a device or root a device
 - Open the body in an attempt to fix the device
 - Modify, remove, customize or swap parts of the product.
 - Use the device in a way that is not originally intended for
  - Continue to use the item once a fault occurs and causes more damage.
Natural product degradation through wear and tear, along with breakage/ damage during use is solely the customer’s responsibility and is not covered by our warranties.
However, customers are welcome to contact us to purchase a replacement or spare parts. We will charge the original value of the components.